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Shopping Cart Software e-Commerce Forums > BV Commerce 5 > BV Commerce 5 - Service Pack 5.4 Bug Reports > Google Checkout - Handling Charges Problem

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Vaibhav T
Registered Member

Date Joined Feb 2009
Total Posts : 46

Posted 1/18/2010 5:57 AM (GMT -4)

Hello guys,

I am using BV Commerce 5.4.

The handling charges are not being forwarded to google checkout.

Can anyone please guide me in resolving or identifying the exact problem?? Am I missing any setting in admin panel?

Thanks,
Vaibhav

Vaibhav T
Registered Member

Date Joined Feb 2009
Total Posts : 46

Posted 1/27/2010 2:35 AM (GMT -4)

Anyone has any suggestions?? Pls this is kind of urgent for me....I tried to resolve it myself, but no luck.

I would really appreciate some help.

Thanks,
Vaibhav

Ben@TBR
Registered Member

Date Joined Mar 2008
Total Posts : 8

Posted 4/27/2010 12:36 PM (GMT -4)

We've been running into this same issue for a while, and haven't been able to find a workaround. Our cart is configured to charge a handling fee, but that fee isn't being passed to Google Checkout. Google charges the customer for the full order amount without the handling fee, and the order shows up in our cart with a status of "partially paid" because the customer still owes us the handling fee. This of course causes multiple issues for us:

1) We're losing a significant amount of money due to all the uncharged handling fees.
2) We're losing man-hours due to the fact that each Google order has to be manually fixed before it can progress through our system.
3) We're losing shipping time due to the fact that these orders sit on hold until someone can log in and manually fix each order.

Needless to say, this is a big problem, and we desperately need a workaround.

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