| Shopping Cart Software e-Commerce Forums > BV Commerce 5 > BV Commerce 5 - Other Topics > Duplicate orders (different order numbers though) | Forum Quick Jump
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Matt@9BallDesign
Graphics Guru
      
Date Joined Dec 2003
Total Posts : 2807
| Posted 12/31/2009 11:34 AM (GMT -4) |   | | I think it's coming down to some impatient mouse clicks but it's diligence to ask.
has anyone been experiencing an odd increase in duplicate orders lately?
Same order, same customer, but different order numbers.
It's been happening multiple times on a client's site. I just added a "only click once" kind of thing on the checkout page.
Matt Martell ------------------------------------------------ http://www.9balldesign.com - Web, Print, Graphic ------------------------------------------------ | | Back to Top | | |
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Kim (Kman)
BVC Expert
Date Joined Nov 2003
Total Posts : 1246
| Posted 12/31/2009 2:02 PM (GMT -4) | | | | |
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Matt@9BallDesign
Graphics Guru
Date Joined Dec 2003
Total Posts : 2807
| Posted 1/2/2010 1:54 AM (GMT -4) | | BV5, latest version. no hotfixes installed.
no duplicate order numbers are happening. it's duplicate orders, different numbers. Timestamp is right on top of each other.
Seriously, I'm 99% sure it's impatient mouse clickers.
I've added a quick mention to only click the process button once and I haven't noticed any since then.
Matt Martell ------------------------------------------------ http://www.9balldesign.com - Web, Print, Graphic ------------------------------------------------ | | Back to Top | | |
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Marcus
Forum Moderator
Date Joined Nov 2003
Total Posts : 5611
| Posted 1/6/2010 9:48 PM (GMT -4) | | | | |
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Matt@9BallDesign
Graphics Guru
Date Joined Dec 2003
Total Posts : 2807
| Posted 1/6/2010 10:55 PM (GMT -4) | | | I'm 99.99% positive it's double clickers. Since adding the instruction to only click once, we haven't seen a duplicate order. Timestamped it!
It was just odd timing, the impatient crowd all shopped during the same few days and within 30 minutes of each other...lol..
A disable button or a nice opacity overlay with a "Order Processing . . ." was lingering in my head.
Matt Martell ------------------------------------------------ http://www.9balldesign.com - Web, Print, Graphic ------------------------------------------------ | | Back to Top | | |
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Kim (Kman)
BVC Expert
Date Joined Nov 2003
Total Posts : 1246
| Posted 1/6/2010 11:04 PM (GMT -4) | | | | |
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Bryan
Enterprise Member
Date Joined Jan 2005
Total Posts : 779
| Posted 3/31/2010 12:54 PM (GMT -4) | | | anyone find any code to "grey out" or disable the button so it only can be clicked once? | | Back to Top | | |
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